Cerberus Compatibility MySQL5 and MySQL4.
November 30th, 2006 by Hans Kaspersetz
Just a quick note, we upgraded MySQL from 4.x to 5.x on our main hosting machine recently. In the process we found out that Cerberus Helpdesk version 2.7.x is not compatible with MySQL5. So it looks like we will be upgrading Cerberus to the 3.x branch. We reached out to WebGroup Media, the makers of Cerberus, and found out that Cerberus will only apply the amount we paid for the original license to the upgraded version. We don’t just get the upgrade.
So anyone looking to upgrade MySQL with a Cerberus installation consider yourself warned.
I should add that we are very happy with Cerberus. It was installed for one of our clients in the beginning of the year and it has been running very smoothly and meets all their requirements. They tell us they are saving a lot of time and are able to serve their clients much more effectively now that they have the help desk software.